Frequently Asked Questions

There are countless benefits of joining our language learning community. Below are just a few:

1. Online Spanish Classes: Private, semi-private, or small group (depending on your plan). 
2. Our Network: Post, like, share, and connect with classmates and members of our dedicated Spanish language learning community. 
3. Workshops: Grammar-specific lessons to review complicated subjects – ser vs. estar, por vs. para, preterite vs. imperfect, etc. 
4. Challenges: Come together with fellow students two or three times per year to focus on a guided specific daily routine during 14, 30, or 60 consecutive days to improve your Spanish. 
5. Book Club: Tailored for your level to learn about Latin American authors, improve vocabulary and reading comprehension. 
6. Conversation Club: Guided conversation meetup tailored to your level lead by our instructors. 
7. Discounts: On our on-demand online courses and Spanish immersion trips. 
   

You need to log in and have already purchased one of our small group class plans.

If you subscribe during an ongoing session, (we have 5 per year) you may join a class (based on availability) or wait until the beginning of a new session. Check out our academic calendar for session start dates. While waiting for a term to start, you can take advantage of our other premium resources and start preparing for your upcoming group class. 

Either way, we would need to assess to place you properly. The assessment is scheduled directly from your member dashboard. We don’t assess complete beginners or students who are starting at the A1.1 level. You could just let us know which class works best for your schedule. We will grant you access. After we have assessed your Spanish proficiency, you are ready to start your lessons. 

You need to log in and have already purchased one of our private or semi-private plans.

To schedule, your classes follow these simple steps. From your member dashboard, head over to the private classes tab logged-in menu located on the left of your screen or click on the private & semi-private classes icon.

You will then book your class in three simple steps: 

1. Choose your teacher’s calendar from the dropdown menu.
2. Request appointment. 
3. Wait for the confirmation email. 

Once you receive the confirmation email from us, you will receive the link to join no later than a few minutes before the class start.

Depending on your plan, students take one or two lessons per week. If you don’t take the classes during a given week, they will expire and cannot roll over into the next week or month. 

For example: 

Let’s suppose your plan allows you to take two classes per week. You have from Monday through Sunday to take them. Once a lesson is skipped, missed, or not taken on any given week, it forfeits automatically. It cannot roll over to the following week or month. 

You can pause your plan when you don’t have enough time to practice. You may be going on holiday, starting a new job or life may be too busy at the moment.

We make snoozes available because we understand that the unexpected happens in life and you may want to pause your subscription for a while. 

It’s easy to pause your subscription from the subscription tab on your account settings page!

1. You may snooze (pause) your plan for 7, or 14 days.
2. You may only snooze your plan once every thirty days.
3. Putting your account on snooze will change the end date of your plan.
4. For example: if your plan was set to end on the 1st, and you snooze for 7 days your new end date will be the 8th.

We understand that circumstances change. If you need to cancel your plan, please send us a written request via email.

Monthly Plans

Monthly subscriptions can be canceled at any time before your next renewal date.

Once canceled:

• Your subscription will remain active through the end of your current billing period.
• You may continue attending your scheduled classes during that time.
• Your subscription will not renew again.
• Payments already processed are non-refundable and cannot be converted into account credit.

If you decide to return in the future, you are always welcome to enroll again based on current pricing and availability.

Six-Month and Annual Plans

Our six-month and annual plans include discounted pricing in exchange for a longer-term commitment.

If you choose to cancel before the end of your subscription period:

• Your subscription will be canceled.
• Payments already made will not be refunded.
• Any unused prepaid balance will remain on your CLC account as credit for future use.
• Account credit must be used within 12 months of the cancellation date.
• Credits are non-refundable, cannot be exchanged for cash, and are subject to current program availability and pricing when redeemed.

How to Cancel

All cancellation requests must be submitted in writing via email.

When contacting us, please let us know why you are canceling. Your feedback helps us improve, and in some cases, we may be able to offer an alternative that better fits your schedule or needs.

Cancellation requests must be received before your next scheduled renewal to prevent the next payment from being processed.